FAQ

Delivery

We always aim to ship our orders within 1-2 days, however during busy periods this may vary slightly.

Most of our UK orders are shipped via Royal Mail second class with the exception of large or heavy orders, which will be shipped via our approved courier. Please allow 5-7 working days for delivery from dispatch date.

We understand that shipping costs can be off putting when buying online, that is why we are trialing a flat rate for all orders (with the exception of order being collected from our HQ):

Collection from our HQ in Colchester is free - please contact us if you are local so we can refund the shipping and arrange for a suitable collection time. 

UK

Flat rate - £2.95

For collection, please select standard rate and then get in touch to organise a mutually convenient time for collecting your order, we will then also refund the standard rate. Any orders not collected within 2 weeks will be refunded to the customer. 

Europe

Orders under £20 - shipping cost is £6.50 

Orders over £20 to £40 - shipping cost is £9.00 

Orders over £40 to £100 - shipping costs is £15.00

USA & Canada

Orders under £35 - shipping cost is £15.00

Orders over £35 to £100 - shipping cost is £22.00

For other international countries and for orders over £100, please get in touch for a shipping quote.

Packaging

We are always encouraging more sustainable choices, which includes making wise choices with our packaging.

All of our products will come packaged in recycled and recyclable packaging, including any printed material which is printed with environmentally friendly inks. On the odd occasion that our suppliers supply us products with protective plastic packaging, we will always re-use this - as what is the point in putting it straight in the bin?

Newsletter

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Returns

Please see our returns policy page here.

Press Enquiries

All press enquiries should be directed to info@whitespacehome.co.uk

Contact us

Find our contact details here.

 

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