Our returns policy is 30 days. Unfortunately once 30 days have passed from the date of purchase, we are unable to offer a refund.
Please return your item unused and in the same condition that you received it, including the original packaging.
To complete your return, please fill out and include this form in your returns package.
NB: Gift cards are non-returnable.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will then process your refund and a credit will automatically be applied to your original method of payment.
Unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should post your product to: 1 De Vere Road, Colchester, CO3 4EA, United Kingdom
Please get proof of postage and retain this for your own records.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning an item over £25, you should consider using a trackable shipping service or using and additional postage which covers the value of your item. Proof of postage is not considered proof of receipt.